Your best and most experienced people on the manufacturing floor make an art of their work, but are sometimes reluctant to change. Your least experienced and/or most timid people avoid asking anything twice, so they wade through documentation and search for answers.
So what’s new? Human nature hasn’t changed since the factory floors of the 1940s. But the technical demands, the consequences of misunderstanding, and the opportunities for error in difficult multi-step manufacturing operations have multiplied several fold.
What’s new are the technologies we can now bring to bear to train and educate “on the job” if you will, right at the operator’s workstation. Making instruction part of workflow; editing specific work steps to incorporate improved techniques; implementing procedural changes without missing a beat; monitoring the effects of operational changes and verifying that they’re actually taking place; all of this is now readily achievable on today’s manufacturing floor. And it’s becoming S.O.P. in the most competitive facilities.